Enter your order number and the email you used at checkout. No login needed — and if the tracking looks stuck, the trade desk will chase the freight company for you.
Lost the email? Ring 1300 967 546 with your name and suburb and we’ll find it.
Same day — ordered before 1pm AEST? We pick and pack the same afternoon and you get a tracking link by email.
Day 1–2 — metro Melbourne, Sydney and Brisbane is typically next business day. Regional and WA is 2–5 days.
On the road — road freight for batteries over 100Wh, so tracking may pause overnight while the linehaul runs.
If tracking hasn’t moved in 48 hours, message the desk with your order number and we’ll open a freight trace the same day.
Report a freight issue