Yes. Every price on the site is in AUD and includes 10% GST. When you reach checkout the invoice shows the GST component separately, with your ABN if you’ve added one to your account.
You can — guest checkout is enabled. A trade account is only worth it if you want contract pricing, terms or order history.
On identical, in-stock items from an Australian retailer, yes. Send us a link and we’ll match it where we can — if we can’t, we’ll tell you straight.
Yes. There’s a PO field at checkout and it prints on the tax invoice.
Orders placed before 1pm AEST on a business day are picked, packed and dispatched the same day. You get tracking by email the moment the label scans.
Free road freight Australia-wide over $149. Under that it’s a flat $12.95 — including regional and rural postcodes. Express and palletised freight are quoted at checkout or on request.
Yes, if the site takes deliveries during business hours. Add the site contact and mobile in the delivery notes and the driver will call ahead.
Click & collect from Truganina VIC 3029 is free and ready within 90 minutes during trading hours.
We’re set up for Australia and New Zealand. NZ orders are quoted individually — message the trade desk with your list.
30 days for unused, boxed items — refund or exchange, your choice. We’ll email a return label; freight is on you unless the item was wrong or faulty.
Call the desk on 1300 967 546. Inside the warranty window we arrange pickup, repair or replacement — you don’t have to post it yourself.
Five years on Ironbark and Redgum cordless, three years on Nullarbor and ForgeLine power tools, lifetime on hand tools. Consumables and PPE carry 6–12 months.
No — these are trade tools, and the warranties cover commercial use. They don’t cover abuse, water damage or normal wear on consumables.
Any Australian business with a valid ABN — sole traders included.
Usually under one business hour during trading hours. You’ll get an email with your pricing tier the moment it’s approved.
On approved accounts, yes — first order may be prepaid while we set up terms.
Yes. Add team members under My Account and every order lands on the same invoice with their name against it.
No — each of our in-house platforms (Ironbark 18V, Redgum 18V, Coastline 18V) uses its own battery. Within a brand, every skin shares the same pack.
Only where it says “kit”. Anything labelled “skin” is the tool body only.
Yes — brushes, chucks, guards, switches and batteries are stocked for the ranges we sell. Ask the desk for a part number.
That’s what the desk is for. Tell us the material, the volume and the deadline and we’ll tell you which one earns its keep.
The desk answers in under an hour on weekdays. No phone trees.
Message the desk