How your gear gets from our Truganina warehouse to your ute — and what happens if it isn’t right.
Email the desk with your order number and a photo if it’s a fault. We’ll send a label and a return authorisation the same day.
Request a returnBatteries over 100Wh ship by road only and can’t go by air — worth knowing if you’re ordering for a remote site.
Photograph the carton before opening if it’s visibly damaged, and tell us within 48 hours. We replace it, no argument.